Rich is a capable, consistent and energetic Change practitioner with many years experience in leading and delivering change through Agile and Lean & Six Sigma. He has held a variety of roles including Process Consultant, Test Manager and Lead Business Analyst. Comfortable working with stakeholders up to Executive level, Rich has delivered lasting change for leading companies in the Banking, Insurance, Financial Services and Legal Services industries.
AGILE BUSINESS ANALYST, MINSTER LAW
Leading the analysis on various IT change projects relating to the case management system used to progress personal injury claims. Also leading a programme of process improvement activity focused on creating better customer journeys and more efficient processes.
March 2019 to Present
AGILE BUSINESS ANALYST, AVIVA
March 2016 to March 2019
Led the business analysis activity, eliciting requirements for the successful delivery of a new digital life insurance customer journey for a strategic partner. This was followed by taking up the role of Lead Business Analyst on the GDPR programme, playing a fundamental role in creating compliant life insurance journeys.
PROCESS CONSULTANT, HSBC
Sept 2014 to March 2016
Provided consultancy services to the Mortgage and Unsecured Lending arms of HSBC's Retail Bank. Leading process improvement projects using the Lean Six Sigma methodology that resulted in over £14m of benefit.
Interested in learning more about Rich's key skills and previous experience? Please click on the link below to download a copy of his full CV.